Do you hear these questions inside your organization?

“Why do we have to go through all this change?”
“When is someone going to train me?”
“Why don’t they communicate better?”
“When will that department do its job right?”
“Who’s going to solve the problem?”

These costly questions are symptoms of blame, victim thinking, entitlement, and procrastination. Author John G. Miller’s message of “Personal Accountability and the QBQ!” is the solution.